How do you ensure the continued use of new technology? - And what can be done to promote an explorative behaviour amongst employees that leads to expanded use of the technology? Read in the sixth article of out eight - this time about technology uptake – or technology adoption.
Implementing technology is a process of change and the expected result is a change in behaviour amongst health professionals. In this article, we take a closer look at technology uptake. How does the value proposition of a new technology reach healthcare professionals and/or end-users? And what are the instruments that can be used to promote technology uptake?
Technology uptake is about ownership among employees
When a new technology is to be implemented, it is recommended that an interdisciplinary implementation team is set up. The task of the team is to prepare, follow and lead the implementation process in the organization. In this article, we take a closer look at how the team can design interventions that encourage employees to maintain a continued focus on the realisation of benefits during and after the implementation. How is this task-organized? Who participates? How often do they meet? What is the expected result? And how are these results incorporated by the organization?
In the project DISH (Digital & Innovation Skills Helix in Health), the interdisciplinary team is also referred to as a Learning Innovation Unit (LIU).
Explorative behaviour in relation to the use of technology must be encouraged
Employees who use the technology in their daily work should be encouraged to consider whether and how to extend the use of the technology to new fields of work or to new. It must also be clearly communicated how the employees can convey their new ideas to the management, about new fields of use for the technology. New ideas on how the technology can be used could for example flow to the super users, who would then, in turn, be able to bring it up at follow-up-meetings where there is a focus on benefit realisation.
Sekoia sells implementation and profit realisation as an integrated part of their value proposition. Former implementation specialist at Sekoia, Thea Boje Windfeldt says that they periodically meet with the super users, exactly with a focus on profit realisation. This activity can continue long after the implementation is completed.
Find the "low-hanging fruits"
The interdisciplinary team can also structure the task by examining related or similar work processes in the organization and preparing a list of workflows and fields of work where the new technology potentially could be used. This list represents the "low-hanging fruits" in relation to continued profit realization.
Explorative behaviour and continued use of the technology closely related to the skills of the employees
It is fundamental that a sustainable peer-to-peer learning culture, that can be maintained over time, is established amongst the employees. Technology uptake and continued use of technology depend on the skills of the users. Peer-to-peer training procedures must be organized in such a manner that they are not vulnerable to the rotation or replacement of key employees. Michael Rønde, director of Working Virtual, a consulting company that supports the implementation of video communications in health, emphasizes that the word innovation should not be used in an implementation context. On the other hand, it is relevant and important to promote explorative behaviour in relation to related processes or new areas of use.
Other activities and initiatives related to technology implementation
- The PPI-Guide ( Opi-guiden) consists of tools and cases: from ideation over innovation-process to implementation of health and welfare technology.
- The network for implementation of video consultations focuses on the specific challenges associated with implementing and harvesting the benefits when implementing video consultations.
- The international project DISH focuses on the lack of competencies of healthcare professionals in relation to the use of the many digital solutions that are continuously introduced in the healthcare system.
- As a partner in the DISH project, Welfare Tech has contributed to developing a tool that will inform the interdisciplinary team that is set up prior to each implementation process. The tool is directly linked to an on-the-job training concept and an associated evaluation concept. The three concepts are currently being tested by 600 health professionals in five European countries. The tools are expected to be available on Welfare Tech's website after testing and adjustments.
In a series of eight articles, Welfare Tech focuses on the essential parameters for a successful implementation. Link to the other articles:
- How to prepare for the implementation of new technology in the health and care sector
- How an interdisciplinary effort during technology implementation ensures the subsequent harvest of benefits
- Key activities in connection with the implementation
- Key employees involved in the implementation process
- Resources that need to be allocated to the implementation process
- Technology Uptake
- Multidisciplinary collaboration
- Evaluation of the implementation process and organisation