A successful implementation process depends on the involvement of health professionals across the professions and close collaboration with the tech company during the implementation process – all the way throughout. Read the seventh article out of eight - this time about multidisciplinary collaboration.
When a new technology is going to be implemented, it is recommended to set up an interdisciplinary implementation team. The task of the team is to prepare, follow and lead the implementation process in the organisation. In this article, we take a closer look at the multidisciplinary collaboration in the interdisciplinary implementation team and the employees who will use the technology in their daily work. The focus is on how to explore the possibilities of the new technology jointly. And how to create a safe space so everyone knows when and how they can contribute to the process.
In the project DISH (Digital & Innovation Skills Helix in Health), the interdisciplinary team is also referred to as a Learning Innovation Unit (LIU).
Organising the multidisciplinary implementation team
The multidisciplinary collaboration organisation must be described: What is the purpose? What are the rules? Who makes the agenda? Who does the minutes? And who makes sure that there is followed up on decisions? The focus should especially be on how communication flows between participants. What are the rules of communication? Is it possible to designate contact persons for special domains?
Allow employees to be heard and to contribute
One of the interdisciplinary implementation team's tasks is to develop procedures for involving the employees who are going to work with the technology daily.
- A successful implementation depends very much on allowing the employees to be heard and contribute throughout the implementation process, says Sundhedsekspressen, a consulting company having many years of experience in facilitating technology implementation processes in municipalities and hospitals.
Once the implementation plan is ready, the interdisciplinary implementation team must identify the strategic points where the employees will be involved. Who is responsible for facilitating the involvement processes? - and how should they be facilitated?
Change communication must also be prepared so that employees become aware that their managers expect them to participate in and contribute to the interdisciplinary collaboration on implementation. It must also be communicated what result the management expects to get out of the interdisciplinary collaboration. In this context, it is also important that the management communicates:
- That it is budgeted for the employees to spend a given number of hours on these processes.
- That management plans to deal with the resulting production decline.
Other activities and initiatives related to technology implementation
- The PPI-Guide (OPIguide, Danish only) consists of tools and cases: from ideation over innovation-process to health and welfare technology implementation.
- The network for implementation of video consultations (Danish only) focuses on the specific challenges associated with implementing and harvesting the benefits when implementing video consultations.
- The international project DISH focuses on the lack of healthcare professionals' competencies to use the many digital solutions that are continuously introduced in the healthcare system.
- As a partner in the DISH project, Welfare Tech has contributed to developing a tool that will inform the interdisciplinary team set up before each implementation process. The tool is directly linked to an on-the-job training concept and an associated evaluation concept. The three concepts are currently being tested by 600 health professionals in five European countries. The tools are expected to be available on Welfare Tech's website after testing and adjustments.
In a series of eight articles, Welfare Tech focuses on the essential parameters for a successful implementation. Link to the other articles:
- How to prepare for the implementation of new technology in the health and care sector
- How an interdisciplinary effort during technology implementation ensures the subsequent harvest of benefits
- Key activities in connection with the implementation
- Key employees involved in the implementation process
- Resources that need to be allocated to the implementation process
- Technology Uptake
- Multidisciplinary collaboration
- Evaluation of the implementation process and organisation